IT infrastructure Services
Services Data Centre: Management, Operation and accommodation. Enables the creation of the infrastructure business, with the highest levels of security and availability, with no or minimal investment, and best practices in management and operation on dedicated or shared hosting.
Network management: Monitoring, Management and Administration. Services Proactive Network Management and Systems, with management functions of bugs, performance configuration, security policies, software distribution, control of licenses, updated versions, backup and recovery policies including various manufactures, operating systems and applications.
Asset Management: Asset Management Repository, user and software. The Asset Management Information includes all procedures and tools that record and maintain all the attributes associated with the hardware and software assets throughout their life cycle.
Operation and technical systems
Outsourcing Professional Services Operation, Administration and Technical multi-platform systems.
Operation and Planning Systems
Professional Services and Operation Planning System
Technology Platform: zSeries, iSeries, Distributed Systems (Unix and Windows)
Administration and Systems Technique
Database Management
Collaborative Environments and Mail management
Administration Tool Management Systems Production and Support.
Technology Platform: zSeries, iSeries, Distributed Systems (Unix and Windows)
Systems operation
Operation automation
Exploitation Cycle Management, based on ITIL.
Management Environments, Application Integration.
Chief Project.
Future Ready Work Space (Network and Desktop outsourcing)
Support Services for the management and resolution of incidents, requests and changes by users of ICT infrastructure, management and integration with other services (maintenance deployments,...)
Services "On Site": On Site support, Facilities and Exchange Maintenance and Security. Management services and implementation of interventions on site maintenance, IMAC and support equipment and systems Hw/Sw/Nw ICTs.
CARE CENTER USERS (CAU)
Development services through Care Centre Users Outsourcing. The mission is to facilitate the use of corporate IT services to all staff in an organization. A service-oriented to processes model using ITIL methodology, and continuous improvement techniques as a tool which generate value.
CAU Outsourcing
Outsourcing Services Centres Users Attention IT model based on business processes.
Hosted infrastructure services
System management: Servers and applications Administration. Service of system management in customer’s headquarter, with specialists in different environments.
Banking Managed Services
Technical support in situ in the bank office to print management systems and cash management.